Refund & cancellation policy
Last updated 4 October 2026
If you cancel
| When you cancel | Refund |
|---|---|
| More than 24 hours before your slot | 100% refund |
| 12 to 24 hours before your slot | 50% refund |
| Less than 12 hours before, or a no-show | No refund |
The refund is a percentage of the amount you paid online. One free reschedule if you ask more than 24 hours ahead. Message us on WhatsApp.
How to cancel or reschedule
Message us on WhatsApp at +91 77000 37468 with your confirmation number (it looks like PSQ-12345). We confirm the cancellation and your refund amount by WhatsApp.
When and how you are refunded
- Refunds go back to the original payment method (the UPI account, card or bank you paid with).
- They typically reach you within 5 to 7 working days of us processing them. The exact time depends on your bank.
- We do not refund to a different account, in cash, or as credit.
If something goes wrong on our side
- We have to cancel (for example a power failure or an emergency): we will offer you a new time or a full refund.
- Your payment arrives after the slot was taken by someone else: we refund it in full automatically and tell you by WhatsApp.
- You were charged but the booking failed, or you were charged twice: the extra amount is refunded automatically. If it hasn't arrived in 7 working days, message us with the details.
No-shows
If you do not turn up for your booked time, the booking is not refundable.
See also our terms and conditions and pricing.